Shipping Times

All orders are processed within two to three business days. Shipping times are approximate and are in addition to processing times. Standard Shipping within Europe takes about two weeks and for the rest of the world six to eight weeks. Priority Shipping is available for countries outside the EU only and should take about two weeks. Parcels are not trackable.

Shipping Costs

Under 500 gm shipping is 5 euros, over 500 gm shipping is 14 euros.

Return Policy

All products purchased at Mother Eleganza may be returned for a refund or exchange, minus the cost of shipping. If an exchange is being made due to an error by Mother Eleganza, we will pay the shipping cost of re-sending the package. If an exchange is being made for other reasons, Mother Eleganza will charge the customer for additional shipping costs. Merchandise must be unopened and in its original box or package. If the merchandise is opened but defective, the defective merchandise will be replaced by an identical item, upon the return of the defective item to Mother Eleganza. Mother Eleganza will not accept packages that arrive with unpaid duty and/or customs fees or packages that come “Postage Due”. Credit will be issued via PayPal upon return of the product and complying with our return conditions. However, shipping and handling charges are not refundable.